Privacy policy

(In accordance with Act 25 – Quebec)
Last update: 08-29-2025

1.Introduction
Sani-Fontaines Inc (“we,” “us,” or “the company”) attaches great importance to the protection of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with applicable laws, including Act 25.

2. Privacy Officer

In accordance with Act 25, we have designated a person responsible for the protection of personal information.
Name of the person responsible:Emmanuel Morel – [email protected]
Phone: 418-660-2858
Mailing address: 554 Avenue du Cénacle – Quebec City – G1E 6Y1

3. What personal information do we collect?

We only collect information that is necessary to provide our products and services.
This may include:

Identification information: last name, first name, mailing address, email address, phone number. – Billing and payment information: billing address, credit card information (processed by third parties in accordance with PCI standards).
Professional information: company name, title or position, professional contact information.
Transaction history: purchases, service requests, warranties. – Technical information: IP address, browsing data on our website (via cookies).

4. How do we use your personal information?

We use your information for the following purposes:

To provide and deliver our products and services.
To process payments and issue invoices.
To communicate with you about your orders, contracts, and service requests.
To provide technical support and after-sales service.
To comply with our legal and tax obligations.
To improve our products, services, and website.
To send you promotional offers or newsletters, if you consent.

5. Consent

We collect your personal information with your consent, except where the law allows collection without consent. You may withdraw your consent at any time, subject to our legal or contractual obligations, by writing to us at: [email protected]

6. Disclosure of your information

We may share your personal information only in the following cases:

With our employees or subcontractors when necessary for the provision of services.
With third-party service providers (e.g., carriers, payment gateways).
When required by law or a government authority.
In the context of a commercial transaction (merger, acquisition).

We never sell your personal information to third parties.

7. Retention and destruction of information

We retain your personal information only for as long as necessary for the purposes for which it was collected and to comply with our legal obligations. Once this period has expired, the information is securely destroyed or anonymized.

8. Information security

We use reasonable security measures in line with industry best practices to protect your data from loss, theft, unauthorized access, disclosure, alteration, or destruction.

9. Privacy incidents

In the event of a privacy incident involving personal information, we proceed in accordance with Act 25: – We assess whether the incident poses a risk of serious harm. – If so, we notify the Commission d’accès à l’information (CAI) and the individuals concerned. – We keep a record of privacy incidents, which is accessible to the CAI. – Corrective measures are put in place to limit the consequences and prevent recurrence.

10. Your rights

Under Act 25, you have the following rights: – Right of access: to know what personal information we hold. – Right of rectification: to correct inaccurate or incomplete data. -Right to withdraw consent: to withdraw your consent for future use. – Right to cessation of dissemination or deindexing (right to be forgotten). – Right to data portability (September 2024). –

Right to information about the use of your data. To exercise your rights, contact our Privacy Officer. You will receive a response within 30 days.

11. Cookies and similar technologies

Our website uses cookies to improve the browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences in your browser settings.

12. Policy Changes

We may update this Privacy Policy to reflect legislative, technological, or business changes. The updated version will always be available on our website with the date of the last update.

13. Contact

If you have any questions about this Policy, please contact us: [email protected]
Phone: 418-660-2858
Address: 554 avenue du Cénacle, Quebec City, G1E 6Y1