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FAQ: Frequently asked questions
In this section, you will find the most frequently asked questions and their answers. We aim to provide you with as much information as possible.
Didn’t find your question here? At the bottom of this page, you will find a form to quickly send us your question.
My leak detector is beeping, what does it mean?
It is either an alarm because it detected the presence of water or a periodic beeping means the battery is running low. If a leak is detected, the leak detector will automatically block the water supply of the device to prevent water damage. Check if it is a leak or a false alarm. In both cases, you need to reset your detector. On the water leak detector’s page, you will find complete instructions on how to reset it.
Is it really more economical to use a POU water dispenser ?
The savings will depend on the quantity of water bottles you currently purchase: the larger your purchase volume, the greater the savings. But even a modest quantity can represent a significant saving. Speak with one of our specialists; we can run a simulation to compare your current costs versus a POU (Point of Use) water dispenser and give you the full picture. 1-866-660-2858
Is Reverse Osmosis filtered water really better?
RO or Reverse Osmosis is the filtration process that truly removes everything from water, including microplastics and PFAS. Good to know: our water dispensers equipped with RO filtration also have a final step that adds minerals and electrolytes, making the water incredibly pure and excellent to drink! More info on RO here!
My office/business is connected to the city water supply, do I really need water filtration?
The drinking water the city supplies is already filtered and treated. However, while moving through pipes before it gets to you, the water can collect all sorts of particles and contaminants. A water filter will vastly improve the quality of the drinking water, both taste and freshness for the coffee machine or the water dispenser, which everyone is sure to appreciate! Need help choosing the right filter? Contact us 1-866-660-2858
Do you ship outside Quebec province?
Yes, we do, we can ship products anywhere in Canada. Find more information on our terms and delivery page here.
Do you do maintenance or repair on equipment that wasn’t purchased at Sani-Fontaines?
Absolutely, we have the expertise and experience to repair and maintain ice machines, drinking fountains, water coolers, water fillers, sparkling water dispensers, etc. To see our complete repair and maintenance service offering, click here.
I would like to get a quote, how do I proceed?
If you would like to request a quote for a specific product, simply go to the product page; the quote request form is available directly on the page. If you would like to request a quote for multiple products or for a product that does not appear on the site, simply fill out the form here, and we will respond quickly.
Which is the best water filter?
The simple answer is: the one that best suits your needs! Each filter has a technology designed to filter out specific elements, so it’s important to know which contaminants you need to filter out of your drinking water. If you need a filter for lead because your plumbing is a bit dated, you need to make sure the water filter you choose will filter out this element. In any case, if you need help choosing the right water filter, contact us. 1-866-660-2858
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