{"id":18978,"date":"2025-09-30T15:42:42","date_gmt":"2025-09-30T19:42:42","guid":{"rendered":"https:\/\/sanifontaines.ca\/?page_id=18978"},"modified":"2025-10-01T16:41:22","modified_gmt":"2025-10-01T20:41:22","slug":"faq-products-services-sani-fontaines","status":"publish","type":"page","link":"https:\/\/sanifontaines.ca\/en\/faq-products-services-sani-fontaines\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.kb-row-layout-id18978_9b5eeb-07 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id18978_9b5eeb-07 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id18978_9b5eeb-07 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id18978_9b5eeb-07 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id18978_9b5eeb-07 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id18978_9b5eeb-07 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id18978_9b5eeb-07 alignnone row_spacing_x wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column18978_4cec2f-8f > .kt-inside-inner-col,.kadence-column18978_4cec2f-8f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column18978_4cec2f-8f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column18978_4cec2f-8f > .kt-inside-inner-col{flex-direction:column;}.kadence-column18978_4cec2f-8f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column18978_4cec2f-8f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column18978_4cec2f-8f{position:relative;}@media all and (max-width: 1024px){.kadence-column18978_4cec2f-8f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column18978_4cec2f-8f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column18978_4cec2f-8f\"><div class=\"kt-inside-inner-col\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id18978_55eb17-c5 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id18978_55eb17-c5 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id18978_55eb17-c5 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:1400px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, calc(45% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)))minmax(0, calc(55% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)));}.kb-row-layout-id18978_55eb17-c5{box-shadow:20px 20px 30px 0px rgba(0, 0, 0, 0.2);}.kb-row-layout-id18978_55eb17-c5 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id18978_55eb17-c5 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id18978_55eb17-c5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id18978_55eb17-c5 alignnone row_spacing_x row_spacing_y wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column18978_970a50-e7 > .kt-inside-inner-col,.kadence-column18978_970a50-e7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column18978_970a50-e7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column18978_970a50-e7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column18978_970a50-e7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column18978_970a50-e7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column18978_970a50-e7{position:relative;}@media all and (max-width: 1024px){.kadence-column18978_970a50-e7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column18978_970a50-e7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column18978_970a50-e7\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading mb-3 has-wpdc-upp-font-size\">YOU HAVE QUESTIONS ABOUT OUR PRODUCTS AND services?<\/h1>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity small_black\"\/>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-wpdc-x-large-font-size\">FAQ: Frequently asked questions<\/h2>\n\n\n\n<p>In this section, you will find the most frequently asked questions and their answers. We aim to provide you with as much information as possible.<\/p>\n\n\n\n<p>Didn&#8217;t find your question here? At the bottom of this page, you will find a form to quickly send us your question.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column18978_e04876-a9 > .kt-inside-inner-col,.kadence-column18978_e04876-a9 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column18978_e04876-a9 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column18978_e04876-a9 > .kt-inside-inner-col{flex-direction:column;}.kadence-column18978_e04876-a9 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column18978_e04876-a9 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column18978_e04876-a9{position:relative;}@media all and (max-width: 1024px){.kadence-column18978_e04876-a9 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column18978_e04876-a9 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column18978_e04876-a9\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-image img_extra_right\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"412\" src=\"https:\/\/sanifontaines.ca\/wp-content\/uploads\/2025\/09\/FAQ-page-Sani-Fontaines.jpg\" alt=\"\" class=\"wp-image-19192\" style=\"width:546px;height:auto\"><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id18978_6d91a5-0a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id18978_6d91a5-0a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id18978_6d91a5-0a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:1400px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id18978_6d91a5-0a{box-shadow:20px 20px 30px 0px rgba(0, 0, 0, 0.2);}.kb-row-layout-id18978_6d91a5-0a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id18978_6d91a5-0a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id18978_6d91a5-0a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id18978_6d91a5-0a alignnone row_spacing_x row_spacing_y wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column18978_591f8e-da > .kt-inside-inner-col,.kadence-column18978_591f8e-da > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column18978_591f8e-da > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column18978_591f8e-da > .kt-inside-inner-col{flex-direction:column;}.kadence-column18978_591f8e-da > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column18978_591f8e-da > .kt-inside-inner-col{background-image:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,255,255) 100%);}.kadence-column18978_591f8e-da > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column18978_591f8e-da{position:relative;}@media all and (max-width: 1024px){.kadence-column18978_591f8e-da > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column18978_591f8e-da > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column18978_591f8e-da\"><div class=\"kt-inside-inner-col\"><div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1758661789824\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">My leak detector is beeping, what does it mean?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>It is either an alarm because it detected the presence of water or a periodic beeping means the battery is running low. If a leak is detected, the leak detector will automatically block the water supply of the device to prevent water damage. Check if it is a leak or a false alarm. In both cases, you need to reset your detector. On the <strong><a href=\"https:\/\/sanifontaines.ca\/en\/product\/leakblock-sensor-hm-digital-lbs10\/\" data-type=\"link\" data-id=\"https:\/\/sanifontaines.ca\/en\/product\/leakblock-sensor-hm-digital-lbs10\/\">water leak detector&#8217;s page<\/a><\/strong>, you will find complete instructions on how to reset it. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1758722473583\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Is it really more economical to use a POU water dispenser ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The savings will depend on the quantity of water bottles you currently purchase: the larger your purchase volume, the greater the savings. But even a modest quantity can represent a significant saving. Speak with one of our specialists; we can run a simulation to compare your current costs versus a POU (Point of Use) water dispenser and give you the full picture. <strong> <a href=\"tel:18666602858\">1-866-660-2858<\/a><\/strong><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1759240054325\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Is Reverse Osmosis filtered water really better?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>RO or Reverse Osmosis is the filtration process that truly removes everything from water, including microplastics and PFAS. Good to know: our <strong><a href=\"https:\/\/sanifontaines.ca\/en\/shop\/filtration\/reverse-osmosis\/\" data-type=\"link\" data-id=\"https:\/\/sanifontaines.ca\/en\/shop\/filtration\/reverse-osmosis\/\">water dispensers equipped with RO filtration <\/a><\/strong>also have a final step that adds minerals and electrolytes, making the water incredibly pure and excellent to drink! <strong><a href=\"https:\/\/sanifontaines.ca\/en\/reverse-osmosis-water-filtration-system\/\" data-type=\"link\" data-id=\"https:\/\/sanifontaines.ca\/en\/reverse-osmosis-water-filtration-system\/\">More info on RO here!<\/a><\/strong><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1759241047334\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">My office\/business is connected to the city water supply, do I really need water filtration?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The drinking water the city supplies is already filtered and treated. However, while moving through pipes before it gets to you, the water can collect all sorts of particles and contaminants.  A <strong><a href=\"https:\/\/sanifontaines.ca\/en\/product-category\/water-filtration\/\" data-type=\"link\" data-id=\"https:\/\/sanifontaines.ca\/en\/product-category\/water-filtration\/\">water filter<\/a><\/strong> will vastly improve the quality of the drinking water, both taste and freshness for the coffee machine or the water dispenser, which everyone is sure to appreciate! Need help choosing the right filter? Contact us <strong><a href=\"tel:18666602858\" data-type=\"tel\" data-id=\"tel:18666602858\">1-866-660-2858<\/a><\/strong><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1759245916521\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Do you ship outside Quebec province?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, we do, we can ship products anywhere in Canada. Find more information on our <a href=\"https:\/\/sanifontaines.ca\/en\/terms-of-sale-and-delivery\/\" data-type=\"link\" data-id=\"https:\/\/sanifontaines.ca\/en\/terms-of-sale-and-delivery\/\"><strong>terms and delivery page here<\/strong>.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1759254765398\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Do you do maintenance or repair on equipment that wasn&#8217;t purchased at Sani-Fontaines? <\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Absolutely, we have the expertise and experience to repair and maintain ice machines, drinking fountains, water coolers, water fillers, sparkling water dispensers, etc. To see our complete repair and maintenance service offering, <strong><a href=\"https:\/\/sanifontaines.ca\/en\/services\/\" data-type=\"link\" data-id=\"https:\/\/sanifontaines.ca\/en\/services\/\">click here.<\/a><\/strong><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1759256547771\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">I would like to get a quote, how do I proceed? <\/h3>\n<div class=\"rank-math-answer \">\n\n<p>If you would like to request a quote for a specific product, simply go to the product page; the quote request form is available directly on the page. If you would like to request a quote for multiple products or for a product that does not appear on the site, simply <strong><a href=\"https:\/\/sanifontaines.ca\/en\/get-a-quote\/\" data-type=\"link\" data-id=\"https:\/\/sanifontaines.ca\/en\/get-a-quote\/\">fill out the form here<\/a><\/strong>, and we will respond quickly. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1759257561448\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Which is the best water filter?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The simple answer is: the one that best suits your needs! Each filter has a technology designed to filter out specific elements, so it&#8217;s important to know which contaminants you need to filter out of your drinking water. If you need a filter for lead because your plumbing is a bit dated, you need to make sure the water filter you choose will filter out this element. In any case, if you need help choosing the right water filter, contact us. <strong><a href=\"tel:18666602858\" data-type=\"tel\" data-id=\"tel:18666602858\">1-866-660-2858<\/a><\/strong><\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id18978_e29578-c8 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id18978_e29578-c8 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id18978_e29578-c8 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:1400px;margin-left:auto;margin-right:auto;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id18978_e29578-c8 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id18978_e29578-c8 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id18978_e29578-c8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id18978_e29578-c8 alignnone row_spacing_x row_spacing_y wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column18978_7cde09-94 > .kt-inside-inner-col,.kadence-column18978_7cde09-94 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column18978_7cde09-94 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column18978_7cde09-94 > .kt-inside-inner-col{flex-direction:column;}.kadence-column18978_7cde09-94 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column18978_7cde09-94 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column18978_7cde09-94{position:relative;}@media all and (max-width: 1024px){.kadence-column18978_7cde09-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column18978_7cde09-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column18978_7cde09-94\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading mb-3 has-wpdc-upp-font-size\">You didn&#8217;t find your question in the list?<\/h1>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity small_black\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-wpdc-x-large-font-size\">Don&#8217;t hesitate to send your question through this form.<\/h2>\n\n\n\n<p>We\u2019ll get back to you as quickly as possible. 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